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Troubleshooting Nike Error Code 9e10685b [Permanent Fix]

Nike’s mobile app is already a huge hit and is used by millions worldwide.

But sometimes, you might face Nike error code 9e10685b when downloading or updating it on your Android or iOS device.

Don’t worry, though!

Several ways exist to solve this problem and get back to using the Nike app without hiccups.

And in this post, I’ll share some basic and advanced troubleshooting steps to fix your problem. Let’s get started with them –

Basic Troubleshooting Steps

Verify internet connection

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To verify your internet connection, you need to check the following:

  • Your modem, router, and cables (including Ethernet cables) are working properly. If multiple devices are connected to the same network, one may be causing an issue with your Nike app or website. You can try unplugging each device one at a time from its power source and reconnecting them after 30 seconds. This will allow you to isolate which device is causing the problem so that you can troubleshoot it further as needed.
  • Update software on all computers used by family members who attempt to access Nike+.

Clear cache and cookies

You must clear your browser’s cache and cookies to fix this issue.

To do this, follow these steps:

  • Open your web browser (e.g., Chrome or Firefox).
  • Click on the “hamburger” menu icon (three horizontal lines) at the top-right corner of your screen and select ‘Settings.’
  • Select ‘Privacy’ from under ‘Advanced Settings.’
  • In this new window, click on the ‘Clear Browsing Data’ button at the bottom of the page; you may have to scroll down if you have multiple devices connected through a multi-user account like Google or Facebook.

Update browser and Nike App

Updating your browser and Nike App may be good if you still have problems. To update the app, go to your phone or tablet’s “Settings” section, then tap “General.” From there, select “Applications” and find Nike+. If this is already done, try deleting and reinstalling it.

To update your browser:

  • Go into Settings on your phone/tablet
  • Look for Update Browser (or similar) option

Once both have been updated as necessary, try logging back into the nike app again by entering an email address associated with an account created through the nike app or typing in an existing username at the login screen.

Try using a different device.

If you’re still having trouble with your Nike app, try using a different device. If you use an iPhone, try an Android. If you have laptop or desktop computer issues, try the Nike app on a tablet instead and vice versa.

Advanced Troubleshooting Steps

Disable VPN or Proxy settings

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The 1st Advanced Troubleshooting Step is to cannot connect to the Nike app; it may be because of a VPN or proxy setting.

If you have a VPN or proxy enabled, disable it and try connecting again. To do this:

  • Go to Settings > General > Network (or Cellular Data) > VPN (or Proxy)
  • Tap the slider next to “On” so that it turns off

Disable ad-blocking software

The next step is to check and see if your ad-blocking software is the culprit. If you’re running an ad blocker, try disabling it and see if that fixes the issue. You can re-enable it after you get into Nike+.

If you don’t want to disable your ad blocker completely, there are also some options available for allowing certain ads through while still blocking others:

Disable firewall or antivirus software

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If you’re still getting the Nike error code 9e10685b, it’s likely because your firewall or antivirus software is blocking the app. First, disable any security programs running in the background to fix this. If you don’t have any installed, skip this step and retry the Nike App on your phone or tablet.

Once you’ve disabled all firewalls/anti-virus software:

  • Open up iTunes on your computer and connect your device to it with a USB cable (if applicable).
  • Select “Apps” from the left-hand column under LIBRARY, then scroll down until you see NIKE+ APPS; click INSTALLED ON THIS DEVICE next to one of them (the ones with yellow icons are already installed).

Check router settings

If you’re having trouble connecting your Nike device using your wi-fi, you can do a few things to troubleshoot. First, make sure that the router settings are correct. If not, try setting them up again and restarting both devices (Nike + Router).

Next, check if all cables are connected properly by checking them individually. If any part of the connection isn’t working properly then this may be causing an error code 9e10685b on your device.

Finally, check if any firmware updates are available for your router or Nike+. If so, then install them as soon as possible!

Troubleshooting for Mobile Devices

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Verify device compatibility.

You can verify your device compatibility by going to Settings > About Phone on Android and General > About on iOS.

Suppose you see “Android 5.0 or higher” and “iOS 8.0 or higher”. So, if that’s the situation, it implies that your device is currently up-to-date with the latest version of its operating system. Therefore, unless otherwise mentioned, there’s no requirement for any additional action on your part.

If not, try updating your phone’s software through an over-the-air update or iTunes if applicable (check with Apple Support for instructions).

Reset Network Settings

To reset your mobile network settings, follow these steps:

  • Open Settings on your device.
  • Tap Reset Network Settings.
  • By tapping the “Reset All Settings” option, you confirm that you wish to erase your device’s data and settings.

Check for OS updates.

If you have an Android device, go to Settings > System update and check for any available updates. If an update is available, follow the on-screen instructions to install it.

Uninstall and Reinstall Nike App from Android/iOS

To uninstall the Nike App, follow these steps:

  • Go to Settings > Apps (or Application Manager)
  • Scroll down and tap on the app you want to remove.
  • Tap “Uninstall” and confirm by pressing OK/Yes or Cancel/No. You should now be able to reinstall your app!


There you have it, folks!

Whether you’re a fitness enthusiast, a sneakerhead, or just a fan of Nike products, you can use their mobile app by following the solutions to fix the nike error code 9e10685b on your Android or iOS device.

Please ask me in the comments if you encounter any other issues or have questions about the Nike app.

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