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How Do I Fix the Error Validating Basket on DoorDash?

Error Validating Basket on DoorDash

Are you having trouble with DoorDash’s “Error Validating Basket”?

You’re not alone.

Like any other app, users can sometimes face issues. One common problem that users may encounter is the “error validating basket” message.

But don’t worry!

This guide will help you fix the problem quickly and easily.

Keep reading for step-by-step instructions on fixing the “Error Validating Basket on DoorDash”.

Let’s get started –

What is an Error Validating Basket on DoorDash?

The “error validating basket” is a technical glitch that usually implies a problem with verifying, processing, or accepting the order for various reasons, whether from the user or the app’s side.

This error could likely occur when a user tries to check out after adding items to the cart. It can also show up if a user tries to apply an invalid discount code or when there’s an issue with the payment method.

This error could transpire if there’s an issue with the DoorDash servers or when trying to order a meal from a restaurant that has just updated its menu.

When the “error validating basket” message pops up, it usually stops the user from completing their order. This can not only interrupt the food ordering process but can also result in a poor user experience.

If the error persists, it could lead a customer to abandon DoorDash in favor of another food delivery service. Consequently, this could affect DoorDash’s overall customer satisfaction and retention levels.

Common Reasons for the DoorDash Error

  • Weak internet connection: A slow or weak internet connection can cause the error validating basket message to appear, as the app may struggle to communicate with DoorDash servers. Poor connectivity can prevent the app from processing or accepting the order correctly.
  • The problem with DoorDash’s server: Sometimes, the issue might originate from DoorDash’s server itself, making it impossible for users to complete their orders. Server-side issues can result from maintenance, updates, or unexpected technical problems.
  • Issue with the cart: The error might occur when there is a discrepancy or conflict in the cart, such as incorrect items, unapproved discount codes, or an outdated menu item. It could also result from adding more of a particular item than the restaurant can fulfill.
  • Application bugs: An outdated or malfunctioning app can also trigger the error validating basket issue. Bugs and glitches associated with the app might cause unexpected errors while processing orders. Keeping your app updated with the latest version is crucial to minimize such issues.
  • Problem with the payment method: Problems with payment methods, such as expired credit cards, insufficient funds, or unsupported payment methods, may also contribute to the error validating basket message. Double-checking the payment details and ensuring they are correctly entered and up-to-date can help mitigate this issue.

Steps for Fixing the Error Validating Basket on DoorDash

Error Validating Basket on DoorDash
Error Validating Basket on DoorDash

Step 1: Checking the internet connection

  • Checking the strength of the connection:
    1. Open your device’s settings and access the Wi-Fi section.
    2. Check for the signal strength indicators, usually represented by bars.
    3. Run a speed test using an app or website like to assess connectivity performance.
  • Boost Internet connectivity if necessary:
    1. Move closer to the Wi-Fi router or the source of the internet connection.
    2. Disconnect other devices that might be consuming significant bandwidth.
    3. Restart your Wi-Fi router, modem, or device to refresh the connection.

Step 2: Clearing the Cart

  • Illustration on how to clear items from the cart:
    1. Open the DoorDash app and navigate to your cart.
    2. Swipe left or tap the ‘x’ icon next to each item to remove it.
    3. Ensure that all items are removed before adding items back and attempting to place the order again.

Step 3: Re-logging into the Application

  • Steps to safely log out and log back into the application:
    1. Access your account settings or profile section in the DoorDash app.
    2. Find the ‘Log Out’ or ‘Sign Out’ button and tap it.
    3. Once logged out, re-open the app, enter your login credentials, and sign back in.

Step 4: Checking for App Updates

  • Guidelines to check for pending updates and install them, if any:
    1. Open the app store on your device (Google Play Store for Android or App Store for iOS).
    2. Search for “DoorDash” in the app store.
    3. If an update is available, it will show an ‘Update’ button. Tap on it to install the latest version.

How to Prevent Future Errors?

  • Ensuring a strong internet connection before ordering: Always ensure your device has a stable and strong internet connection before placing an order to avoid errors related to poor connectivity.
  • Regularly updating the app: Keeping the app updated ensures you have the latest features and bug fixes, minimizing the chances of experiencing technical glitches.
  • Checking for common errors before confirming the basket: Always double-check your order to ensure the items are correct, the discount codes (if any) are valid, and your payment information is up-to-date before confirming your order.


It is essential to understand how to fix common errors in DoorDash, such as the “error validating basket” issue, to ensure a smooth and satisfying food ordering experience.

Following the steps in this guide to identify and resolve the error, you can enhance the overall DoorDash experience and quickly get back to enjoying your favorite meals.

For further resources or assistance, visit the DoorDash Help Center or contact DoorDash customer service through the app or website.

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